Effective Date: August 27, 2026
ESG Fire & Security Solutions (“ESG,” “we,” “us,” or “our”) respects the privacy of our customers and is committed to protecting the personal information entrusted to us. This Privacy Policy explains what information we may collect, how we use that information, and how we protect it.
By interacting with ESG, using our website, requesting our services, communicating with our office, or becoming a customer, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on your relationship with ESG and the services you request, we may collect the following types of information:
Contact Information
- Name
- Mailing or service address
- Email address
- Telephone and mobile phone numbers
- Contact preferences
Customer and Account Information
- Company or property information
- Service and installation history
- Equipment and system information
- Monitoring account information
- Inspection and testing records
- Estimates, proposals, contracts, and work orders
- Information necessary to schedule and perform services
Technical and System Information
For customers receiving electronic security, fire alarm, access control, video surveillance, or monitoring services, we may maintain information necessary to install, configure, maintain, monitor, test, and service those systems. This may include system configuration information, device information, alarm events, service notifications, and related technical records.
Payment Information
When payment is made for our products or services, we may collect information necessary to process and document the transaction. Payment card information may be processed through third-party payment processors. ESG does not retain complete payment card information when it is processed through a third-party payment provider.
Communications
We may retain communications between you and ESG, including telephone calls, emails, text messages, service requests, appointment information, and other correspondence, when necessary for customer service, documentation, or business operations.
Website and Electronic Information
When you visit our website or interact with our online services, certain technical information may be collected automatically, such as IP address, browser type, device information, and basic website usage information.
2. How We Use Your Information
ESG uses collected information only for legitimate business purposes, including:
- Providing, installing, servicing, inspecting, repairing, and monitoring security and fire alarm systems
- Scheduling appointments and dispatching technicians
- Preparing estimates, proposals, contracts, invoices, and other business documents
- Communicating with customers regarding requested services
- Sending appointment reminders and service notifications
- Processing payments and maintaining billing records
- Maintaining service and equipment records
- Responding to customer questions and requests
- Maintaining and improving the reliability and security of our services
- Meeting applicable legal, regulatory, insurance, and contractual requirements
- Protecting the safety, security, and property of our customers and employees
- Resolving disputes and enforcing contractual obligations
ESG does not use customer information for unrelated purposes without the customer’s consent.
3. Text Messages and SMS Communications
When you provide a mobile telephone number to ESG, we may use that number to communicate with you regarding services you have requested or that are being provided to you.
Examples include:
- Appointment confirmations and reminders
- Technician arrival notifications
- Service updates
- Scheduling communications
- Questions regarding your service
- Invoice or payment-related communications
- Other messages directly related to your account or requested services
These messages are intended to facilitate the services you have requested and are not intended to serve as general marketing communications.
You may request to stop receiving non-essential text messages by contacting our office at 765-449-0694. Certain service-related communications may still be necessary to fulfill contractual, safety, monitoring, or service obligations.
4. No Sale or Marketing of Customer Information
ESG does not sell, rent, or trade customer personal information.
ESG does not provide customer personal information to third parties for their own marketing purposes.
We do not sell customer telephone numbers, email addresses, service addresses, or other personal information to marketing companies, advertisers, data brokers, or similar organizations.
Customer information is used to provide and administer the services requested from ESG and to operate our business.
5. Limited Sharing With Service Providers
ESG may use trusted third-party companies and service providers when necessary to provide our products and services or operate our business.
Examples may include companies that provide:
- Alarm monitoring services
- Payment processing
- Customer management and scheduling software
- Accounting and invoicing services
- Cloud hosting or data storage
- Communications and SMS delivery
- Website hosting and technical services
- Equipment manufacturers and technical support
When information must be provided to a service provider, ESG seeks to limit the information shared to what is reasonably necessary for that provider to perform its specific function.
These service providers are not authorized to use ESG customer information for their own independent marketing purposes.
6. Legal and Safety-Related Disclosures
ESG may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable laws, regulations, court orders, or legal processes
- Respond to lawful requests from governmental authorities
- Protect the rights, property, or safety of ESG, our customers, employees, or others
- Investigate suspected fraud, abuse, or unlawful activity
- Fulfill contractual or regulatory obligations related to alarm, fire, security, or monitoring services
7. Protection of Customer Information
ESG takes reasonable administrative, technical, and physical precautions to protect customer information against unauthorized access, use, alteration, or disclosure.
However, no method of electronic storage, transmission, or communication can be guaranteed to be completely secure. While we take reasonable precautions to protect information, we cannot guarantee absolute security.
8. Retention of Information
ESG may retain customer information for as long as reasonably necessary to provide services, maintain service and equipment records, satisfy contractual or legal obligations, resolve disputes, maintain financial records, and protect our legitimate business interests.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
9. Customer Rights and Requests
Customers may contact ESG to request information regarding the personal information we maintain about them or to request correction of inaccurate information.
Customers may also contact us regarding questions or concerns about how their information is collected, used, or protected.
Some information may need to be retained when required for legal, contractual, accounting, monitoring, safety, or regulatory purposes.
10. Children’s Information
ESG’s services are intended for businesses, property owners, organizations, and other customers and are not directed toward children.
ESG does not knowingly collect personal information from children for marketing purposes.
11. Changes to This Privacy Policy
ESG may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
The updated Privacy Policy will be posted with a revised effective date. Customers are encouraged to periodically review this policy for changes.
12. Contact ESG Fire & Security Solutions
Questions regarding this Privacy Policy or the handling of customer information may be directed to:
ESG Fire & Security Solutions
Phone: 765-449-0694
We are committed to treating customer information responsibly and maintaining the trust our customers place in ESG Fire & Security Solutions.Last Updated: August 27, 2026